Registrar
pa-rent service: Sharetribe Ltd
www.sharetribe.com
info (at) sharetribe.com
Name of the register
User register of the pa-rent service
Use of personal details (purpose of register)
Personal details are collected to make communication and use of service possible. Details can be used for communication between service providers and users and also for direct communication between users. Some personal details are visible on the profile page of the user, but those details are voluntary (except name).
The handling of personal details is not outsourced, but the register data is stored on a server that is rented from a third party company.
Information content of the register
The following information may be stored in the register:
- Personal details: Name, email address, phone number, street address
- Account details: username, password (stored in encrypted format)
- The description text that the user may write about him/herself
- The offers and requests the user has posted to the service
- The given and received feedback and badges
- Statistical data about service usage, e.g. number times the user has logged in
Regular sources of information
Personal details are given by the user on registration to the service or when using it later.
Regular handovers of the information
The information may be handed over for research purposes as described in the Terms of use that the user accepts before starting to use the service. The researchers may not publish any research results so that identifying information would be revealed or that any specific user could be detected.
Information considering users of a single pa-rent community may be handed over to the client who has founded that community or to the community administrators appointed by that client.
Transfers of the information outside the EU and the European Economic Area
Information may be stored to a server that may be located inside or outside of the EU and the European Economic Area
Register protection principles
The information is stored on computers. The access to the information is restricted with passwords and physical access to the computers is restricted by the server hosting company.
pa-rent privacy policy
pa-rent is a family built on trust and we understand that you have trusted us with your information. The purpose of this Privacy Policy is to make sure that you understand how we will collect your data, how we will use it and how we will keep it secure. You can contact us by email to hello@pa-rent.co.uk at any time if you have any queries relating to this Privacy Policy.
Who are we?
We are pa-rent (Scotland) Limited, company number SC707274 ( “we”, “our”, “us”) and we operate under the name of pa-rent. Our registered office address is c/o of Addleshaw Goddard, Exchange Tower, 19 Canning Street Edinburgh, EH3 8EH.
What information do we collect from you?
- your name, ID, a selfie photograph, contact details (including email, postal address and telephone number), date of birth and gender;
- all information pertaining to your transactions on the pa-rent Service;
- all information pertaining to your messages through the pa-rent messaging service;
- all information pertaining to messages through our resolution centre or to our email addresses detailed in this Privacy Policy and the Terms of Service;
- all information pertaining to your user profile including any photographs;
We might also collect other information about how you use the pa-rent Service and how you use your phone (including information pertaining to your mobile network, IP address or operating system and your phone settings)
We may collect this information in a variety of ways through signing up via your existing social media or an online form you complete on our website.
The pa-rent Service is hosted by Sharetribe. Their privacy policy can be found [here] which sets out how and when they use cookies on the platform.
Why do we collect your information and how do we use it?
The lawful basis for collecting and using the personal data will depend on the specific reason we have collected it for. We will collect personal data from you for the following reasons:
- where we have your consent to do so,
- where we need the personal data in relation to a transaction you’ve entered via our platform,
- where necessary to fulfil a legal obligation to collect the personal data from you,
- where the processing is necessary for our legitimate interests and is fair when balanced against your interests and rights
We use the information collected to provide, analyse and improve the pa-rent Service, including to:
· Enable you to use the pa-rent service, communicate with other users, access customer service and receive relevant communications and notifications from us.
· Contact you via email, SMS or phone if we need to send you information relating to your pa-rent account.
To keep pa-rent a safe place to own and rent and to meet our legal obligations, we use your data to:
· search your record against publicly available databases to verify your identity;
· prevent or detect crime and illegal activities like money laundering, tax evasion and fraud.
· enforce our Terms of Service and other policies and resolve any disputes with any of our users.
To exercise our legitimate interests in accordance with the General Data Protection Regulations.
We may also use your data to:
· Market products, services or new features we think you’ll like, in the app, online or via text and email.
Who do we share it with?
We do not sell your data to third parties. We might share your personal information with:
· Anyone who works for us to enable them to do their job.
· Any organisation which supports any of our services you use, when they need it to offer those services, including:
· Stripe, our payment processors, who hold details from your rentals with us in order to verify your payment. These may include your name, ID, payment cards and bank accounts.
· Sharetribe, our platform provider, may require access to your data. They may also have direct access to your data given that it is hosted on their platform. This means that, in some cases, they will also be a data controller so please ensure that you read their privacy policy (below).
· Analytical, Know Your Customer (KYC) and cyber security service providers
· Top Level, our app designers and marketing specialists, may also require access to your data when undertaking their agency role. They will not access more data than is reasonably necessary to complete tasks as instructed by pa-rent.
· Anyone who you give us explicit permission to share it with.
Where necessary, we’ll also share information to comply with regulatory authorities, to enforce our Terms of Service or other agreements and to protect the rights, property or safety of us, our customers or others. This may include sharing your information with other users you have entered into agreements with via the pa-rent Service if we reasonably believe the purpose of sharing your information is to enable them to pursue legitimate legal action.
What are your rights?
You have a right to:
· Access and update some of your information through your pa-rent account.
· In some jurisdictions, you may have the right to request copies of personal information which you can’t see through your pa-rent account, though we will not be able to comply when such requests are manifestly unfounded, repetitive or excessive. We reserve the right to charge a reasonable fee for complying with such requests.
· Ask us to correct inaccurate or incomplete personal information which you can’t update yourself through your pa-rent account.
· Ask us to delete your data. If you request this, please note:
· We may retain certain information necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. E.g. if we suspend a pa-rent account for fraud or safety reasons, we might retain certain information to prevent that user from opening another account in the future.
· We may retain and use your personal information to the extent necessary to comply with our legal obligations.
· Information you have shared with others (e.g. reviews) may continue to be publicly visible even after your pa-rent account is cancelled.
- Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
· Withdraw any consent you’ve previously given us. To do so, please get in touch at hello@pa-rent.co.uk.
· Have your personal data erased from our system. To do so, please get in touch at hello@pa-rent.co.uk requesting to have your data deleted.
Where do we store your data?
· Data collected inside the EEA may be transferred and stored outside of the EEA for the purposes described in this Privacy Policy. However, we’ll only do this where appropriate safeguards are in place to ensure an adequate level of data protection.
How to ask a question or make a complaint
If you have a complaint, please get in touch at hello@pa-rent.co.uk and we’ll do our best to help you. If you’re still not happy, you also have the right to complain to the Information Commissioner’s Office, the supervisory authority, about our collection and use of your personal data. They can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or on their website below: The Information Commissioner's Office
Changes to this policy
We’ll post any changes we make to our privacy policy right here, on this page. If the changes are significant, we’ll let you know by email.